Michael Gelinas, President and Founder
For over three decades, I have stood by my clients as a dedicated insurance advisor, helping families and business owners in our community build a secure future. I founded this agency in April 1992 on a simple principle: insurance isn't just about policies—it's about people, promises, and peace of mind.
My journey has been shaped by a deep understanding of responsibility, both in my professional and personal life. As a father of four sons, I know firsthand what it means to plan for the unexpected, to safeguard dreams, and to build a legacy of protection. This personal experience isn't just a sidebar to my career; it's the core of my approach. I listen to my clients with the same care and long-term perspective I bring to my own family.
In an industry that constantly changes, my commitment does not. With the foundation of a local, family-owned agency, I combine the personal touch of a trusted neighbor with the expertise and resources of a seasoned professional. I take pride in building relationships that last for generations, ensuring that the coverage I provide evolves with your life’s chapters—from protecting your first car and home to securing your business and planning for the future. Let’s connect. I’m here to help you navigate your options with clarity and confidence.
Matthew Gelinas, Account Manager
With a Bachelor of Business Administration from Isenberg School of Management and years of experience working here during my high school and college breaks, I bring a wealth of experience to the agency. My expertise spans across various personal and commercial lines, including Home, Auto, General Liability, Commercial Auto, Workers' Compensation, and Professional Liability (E&O). I excel at translating intricate policy details into clear, actionable advice, ensuring clients fully grasp their coverage and potential exposure.
Zachary Gelinas, Account Manager
As soon to be graduate of the UMass Dartmouth in addition to many years of working in the agency through high school and college, I can offer a personalized approach to protecting your most valuable assets. Specializing in Personal Lines insurance, I take the time to clearly explain your policy options, ensuring you understand exactly what you are purchasing and why. Life changes quickly, I commit to conducting regular policy reviews to ensure your coverage keeps pace with your evolving needs, whether you've bought a new home, added a teen driver, or acquired new assets.
Kyle Gelinas, Account Manager
I'm a recent graduate of Southern New Hampshire University with a Bachelor of Business Administration and a minor in Marketing. I'm eager to launch a dedicated career in the insurance industry, specializing in Property and Casualty (P&C) coverage for commercial clients. Possesses valuable, long-term foundational experience in the insurance business, having worked here since high school and learning the intricacies of operations and client needs. I'm committed to leveraging strong business acumen and marketing insights to deliver effective risk management solutions
James Caeran, Account Manager
I am a graduate of Northeastern University and recently joined Old Heritage after a long career with another insurance agency. I am an accomplished Account Manager with over 30 years of experience in the property and casualty insurance sector, specializing in managing commercial accounts. My philosophy centers on building long-term relationships based on trust, transparency, and consistent delivery of superior service. I am dedicated to conducting thorough annual reviews, proactively identifying emerging risks, and negotiating favorable terms with carriers to optimize client premiums and coverage limits
Donna Spang, Customer Service Representative
I pride myself on being a dedicated and highly effective Insurance Customer Service Representative with over nine years of experience specializing in property and casualty coverage. I excel at explaining policy details, processing endorsements, and managing billing inquiries for auto, home, and renters insurance for clients, ensuring they have full confidence in their coverage.
Lillie Innis, Customer Service Representative
As an accomplished Customer Service Representative with over 20 years of dedicated experience in fast-paced environments, I excel at transforming customer interactions into positive, lasting relationships. My expertise lies in utilizing active listening and empathetic communication to quickly diagnose issues, provide clear and concise solutions, and ensure high first-contact resolution rates.